Shipping & Delivery Information

At HAVCERONA™, we want your order experience to feel simple from checkout to delivery.

Our shipping process is designed to balance careful order preparation, reliable fulfillment, and reasonable delivery times. This page explains how orders are processed, shipped, tracked, and handled if an issue occurs during transit.

How We Fulfill Orders

HAVCERONA™ works with selected fulfillment partners and distribution facilities to help serve customers across different regions.

Depending on product availability and destination, your order may be dispatched from the fulfillment location best positioned to process it efficiently.

This flexible fulfillment model helps us:

  • Maintain reliable product availability

  • Keep operating and fulfillment costs practical

  • Reduce unnecessary product movement between warehouses

  • Support customers across multiple delivery regions

  • Prepare and dispatch orders according to current inventory availability

Your order may therefore ship from a regional or partner facility rather than a single fixed warehouse.

Order Preparation Time

Before an order leaves our facility, it may go through payment verification, order review, inventory confirmation, packing, and final dispatch preparation.

Standard Processing

Please allow approximately 2–5 business days for your order to be prepared before shipment.

Busy Shopping Periods

During major promotions, seasonal sales, holidays, or periods of unusually high demand, preparation may take up to 6 business days.

Business days generally exclude weekends and recognized public holidays.

Shipping Charges

A standard shipping fee of $6.99 may apply to eligible orders unless a different shipping offer is displayed during checkout.

Any applicable shipping cost will be shown before you complete your purchase.

Promotional shipping offers, free-shipping events, or region-specific delivery rates may occasionally override the standard rate.

Estimated Delivery Times

Transit times vary according to destination, carrier availability, customs processing, and the fulfillment location used for your order.

Typical delivery estimates are:

United States

Approximately 8–14 business days

Canada, United Kingdom & Australia

Approximately 10–16 business days

Other International Destinations

Approximately 14–21 business days

These timeframes begin after your order has been dispatched and should be treated as estimates rather than guaranteed arrival dates.

Weather, public holidays, carrier congestion, remote destinations, or customs procedures may occasionally extend delivery times.

Tracking Your Shipment

Once your package has been dispatched and tracking information becomes available, a shipping confirmation may be sent to the email address associated with your order.

Tracking Updates

Please keep in mind:

  • Tracking may require 1–3 business days to display the first carrier update

  • A tracking number may be created before the parcel receives its first physical scan

  • Temporary gaps between tracking updates are normal during transit

  • International shipments may show fewer updates while moving between countries

A delayed tracking scan does not automatically mean the package has stopped moving.

International Orders & Import Charges

International shipments may be subject to customs procedures in the destination country.

Unless otherwise stated at checkout, international orders may be shipped on a Delivered Duty Unpaid (DDU) basis.

This means local authorities may charge:

  • Import duties

  • Customs fees

  • VAT or other applicable taxes

  • Carrier handling or clearance charges

These charges are determined by the destination country's authorities and, where applicable, are the responsibility of the recipient.

HAVCERONA™ / Lulu’s Fashion Lounge Holdings, Inc. does not control local customs charges or customs processing times.

We recommend checking your country's import regulations if you are unsure whether additional fees may apply.

Changing or Canceling an Order

We begin preparing orders as quickly as possible after purchase.

If you need to request a cancellation or correct shipping information, please contact:

service@havcera.com

We recommend sending your request within 12 hours of placing the order.

Please include:

  • Your order number

  • Customer name

  • Current shipping details

  • The requested change

Once an order has entered fulfillment or has already been dispatched, we may no longer be able to change or cancel it.

Submitting a request within 12 hours does not guarantee that the order can be modified, but we will review it whenever possible.

Delivery Issues

Package Arrived Damaged

If your parcel or merchandise arrives visibly damaged, please contact our customer care team within 72 hours of delivery.

To help us review the issue, please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the outer packaging

  • A brief description of what happened

After review, we may provide an appropriate replacement, refund, or other resolution depending on the circumstances.

Package Lost in Transit

If tracking has not updated for an extended period or the shipping carrier confirms that the parcel has been lost, please contact us.

Once the loss has been verified with the applicable carrier or fulfillment provider, we will review the available resolution, which may include a replacement shipment.

Packages marked as delivered by the carrier may require additional investigation before a replacement or refund can be approved.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information during checkout.

Please review your:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State or province

  • Postal code

  • Country

  • Contact information

If an order is returned, delayed, or undeliverable because of an incorrect or incomplete address supplied during checkout, additional shipping charges may apply before the package can be resent.

Contact us as quickly as possible if you notice an address error.

Multiple Packages

In some cases, products within the same order may be fulfilled separately.

If this happens:

  • Your order may arrive in more than one package

  • Packages may be delivered on different dates

  • Separate tracking information may be provided

You will not be charged additional shipping simply because an order is divided into multiple shipments unless otherwise disclosed.

Need Help With Your Delivery?

Our customer care team can assist with general shipping questions, tracking concerns, damaged shipments, and order-related delivery issues.

HAVCERONA™
Operated by Lulu’s Fashion Lounge Holdings, Inc.

Customer Care:
service@havcera.com

For faster assistance, please include your order number when contacting us.

HAVCERONA™ — Thoughtful comfort, carefully delivered.