Privacy & Data Policy

Last Updated: August 7, 2026

At HAVCERONA™, operated by Lulu’s Fashion Lounge Holdings, Inc., we respect your privacy and understand the importance of protecting the information you share with us.

This Privacy & Data Policy explains the types of personal information we may collect when you browse our website, place an order, contact customer care, subscribe to communications, or otherwise interact with our online services. It also describes how that information may be used, stored, and shared.

By accessing or using our website, you acknowledge the practices described in this policy.

1. Information We May Collect

We collect information that helps us operate our store, fulfill purchases, provide customer support, and improve the overall shopping experience.

Information You Provide Directly

Depending on how you interact with HAVCERONA™, you may provide information such as:

  • Your name

  • Email address

  • Telephone number, when applicable

  • Shipping address

  • Billing address

  • Order and purchase information

  • Account information

  • Messages sent to customer support

  • Preferences submitted through forms, surveys, or subscriptions

Payment details may also be required when you place an order. Payment information is generally processed through the payment providers available through our checkout rather than directly by our customer service team.

2. Information Collected During Your Visit

Certain technical information may be collected automatically when you access our website.

This can include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring pages or websites

  • Pages viewed

  • Approximate location derived from technical information

  • Shopping and browsing activity

  • Date and time of website interactions

  • Cookie and similar technology identifiers

This information can help us understand how visitors use our store and identify opportunities to improve website functionality and performance.

3. How We Use Your Information

Information collected through HAVCERONA™ may be used for legitimate business purposes connected with operating our online store.

Order Processing & Fulfillment

We may use your information to:

  • Confirm and process purchases

  • Arrange shipment and delivery

  • Provide order confirmations

  • Send shipping or tracking updates

  • Process eligible returns or refunds

  • Address order-related concerns

Customer Support

Your information may help us:

  • Respond to questions

  • Locate purchases

  • Resolve delivery or product concerns

  • Provide information about products or store services

Shopping Experience

We may use certain information to:

  • Maintain your shopping cart

  • Remember website preferences

  • Improve navigation and usability

  • Understand customer interests

  • Present products or content that may be relevant to you

Security & Fraud Prevention

Information may also be used to:

  • Detect suspicious transactions

  • Reduce fraudulent activity

  • Protect customer accounts

  • Maintain website and checkout security

  • Enforce applicable store policies

Marketing Communications

If you choose to receive promotional communications, we may use your contact information to send:

  • New product announcements

  • Special promotions

  • Store updates

  • Seasonal offers

  • Other HAVCERONA™ marketing communications

You may unsubscribe from promotional emails at any time using the unsubscribe option included in applicable messages.

4. Payment Information

HAVCERONA™ uses secure third-party payment systems to facilitate checkout.

Payment information may be handled directly by the payment provider selected or available during checkout.

We do not ask customers to send complete credit card numbers, card security codes, passwords, or other sensitive payment credentials through ordinary customer service email.

Payment providers may independently collect and process information according to their own privacy and security practices.

5. Keeping Your Information Secure

We take reasonable measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Depending on the systems and services involved, safeguards may include:

  • Encrypted website connections

  • Secure payment processing

  • Restricted access to customer information

  • Account and administrative security controls

  • Third-party service providers with their own security procedures

Although we take reasonable steps to protect customer information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. When Information May Be Shared

HAVCERONA™ does not sell personal information simply as a customer list.

However, information may need to be shared with service providers that help us operate our business.

These may include companies involved in:

  • Payment processing

  • Order fulfillment

  • Shipping and logistics

  • Website hosting

  • Ecommerce infrastructure

  • Customer service

  • Fraud prevention

  • Data analytics

  • Email communications

  • Advertising and marketing

These providers may access information only to the extent necessary to perform their services or as otherwise permitted by applicable agreements and law.

Information may also be disclosed where reasonably necessary to comply with applicable legal obligations, enforce our policies, protect rights or property, or respond to valid governmental or legal requests.

7. Advertising & Analytics

Like many online retailers, HAVCERONA™ may use advertising, analytics, and measurement technologies provided by third parties.

Depending on the services enabled on our website, these technologies may involve providers such as:

Meta Platforms
Including Facebook and Instagram advertising services.

Google
Including analytics, advertising, and measurement services.

These providers may use cookies, pixels, device information, or similar technologies to understand website activity, measure advertising performance, and provide more relevant advertisements.

Third-party platforms operate according to their own privacy policies and settings.

8. Cookies & Similar Technologies

Cookies are small data files that websites may store on your browser or device.

HAVCERONA™ may use several categories of cookies.

Essential Cookies

These support important website features such as:

  • Shopping carts

  • Checkout

  • Account access

  • Security

  • Website navigation

Analytics & Performance Cookies

These help us understand how visitors interact with the website and may be used to improve performance, navigation, and content.

Advertising Cookies

Where enabled, these may help measure campaigns or display advertising based on browsing activity and customer interests.

You can usually control or delete cookies through your browser settings.

Please note that blocking certain cookies may affect portions of the shopping experience, including cart, account, or checkout functionality.

9. Third-Party Services & External Links

Our website may contain links to websites, platforms, applications, or services operated by third parties.

Once you leave the HAVCERONA™ website, the privacy practices of those third parties may apply.

We encourage you to review the privacy policies of external websites before providing them with personal information.

HAVCERONA™ is not responsible for the independent privacy practices, content, or security procedures of third-party websites that we do not operate.

10. Your Privacy Choices

Depending on your location and applicable law, you may have certain choices regarding your personal information.

These may include the ability to:

  • Request access to certain personal information

  • Ask us to correct inaccurate information

  • Request deletion where applicable

  • Update account or contact information

  • Unsubscribe from marketing emails

  • Adjust browser cookie preferences

  • Exercise other privacy rights available under applicable law

Some information may need to be retained for legitimate purposes such as completing transactions, maintaining business records, preventing fraud, resolving disputes, or meeting legal requirements.

11. California Privacy Information

Residents of California may have additional rights under applicable California privacy laws.

Depending on the circumstances and legal requirements, these rights may include requests relating to access, correction, deletion, or certain uses of personal information.

HAVCERONA™ will handle eligible privacy requests in accordance with applicable legal requirements.

Browser privacy signals and other preference mechanisms may be handled according to applicable law and the technical capabilities of our website and service providers.

12. Children's Privacy

HAVCERONA™ is intended for a general shopping audience and is not designed specifically for children under the age of 13.

We do not knowingly seek to collect personal information directly from children under 13.

If we become aware that personal information from a child has been collected in circumstances where it should not have been, we may take reasonable steps to remove the information.

A parent or legal guardian who believes a child has submitted personal information may contact us for assistance.

13. Email Communications

Customers may receive transactional emails relating to purchases, including:

  • Order confirmations

  • Shipping notices

  • Delivery updates

  • Customer service responses

  • Important account or transaction information

Promotional emails are separate from essential transaction-related communications.

Where applicable, marketing messages will include an option allowing recipients to unsubscribe from future promotional emails.

14. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete transactions

  • Maintain order records

  • Provide customer support

  • Meet accounting or business requirements

  • Prevent fraud

  • Resolve disputes

  • Comply with applicable obligations

Retention periods may vary depending on the type of information and why it was collected.

15. Changes to This Privacy Policy

Our privacy practices may evolve as our store, technology, service providers, and legal obligations change.

We may revise this Privacy & Data Policy periodically.

When material updates are made, the revised version may be posted on this page with an updated effective date.

We encourage customers to review this page occasionally to stay informed about how information is handled.

Questions About Your Privacy?

If you have questions regarding this policy, your personal information, or a privacy-related request, please contact our customer care team.

HAVCERONA™
Operated by Lulu’s Fashion Lounge Holdings, Inc.

Privacy & Customer Care Email:
service@havcera.com

Please do not send passwords, complete payment card numbers, card security codes, or other highly sensitive financial credentials by email.

HAVCERONA™ — Thoughtful shopping, with your privacy in mind.