Returns, Exchanges & Refunds

At HAVCERONA™, we want you to feel comfortable and confident with every purchase.

If something is not quite right with your order, this policy explains how returns, exchanges, damaged items, and refunds are handled by Lulu’s Fashion Lounge Holdings, Inc.

30-Day Return Period

Eligible items may be returned within 30 days of the date your order is delivered.

To qualify for a return, merchandise should be:

  • Unworn and unused

  • Unwashed and free from odors, stains, makeup, or other signs of wear

  • Returned with original tags still attached, where applicable

  • In its original packaging or comparable protective packaging

  • Accompanied by valid proof of purchase

Items returned in a condition that prevents them from being resold may be declined.

Starting a Return

Before sending anything back, please contact our customer care team:

Email: service@havcera.com

When contacting us, please include:

  • Your order number

  • The item you would like to return

  • A short explanation of the return reason

  • Photos when the item is damaged, defective, or incorrect

After your request has been reviewed, our team will provide the appropriate return instructions.

Please Note

Do not send merchandise back without first contacting us.

Returns shipped without authorization or without following the provided instructions may be delayed or may not be accepted.

Damaged, Defective or Incorrect Orders

Please inspect your HAVCERONA™ order shortly after delivery.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

  • The wrong size or variation due to an order fulfillment error

please contact service@havcera.com as soon as possible.

Include your order information and clear photos showing the issue so our team can review the situation efficiently.

Depending on the circumstances, we may offer an eligible replacement, refund, or another appropriate resolution.

Items That May Not Be Eligible for Return

For hygiene, condition, or promotional reasons, certain merchandise may be excluded from standard returns.

This can include:

  • Items that have been worn or washed

  • Merchandise with removed or missing original tags

  • Items showing stains, odors, damage, or visible wear after delivery

  • Personalized or customized merchandise

  • Gift cards

  • Products specifically marked Final Sale or otherwise identified as non-returnable at the time of purchase

If you are unsure whether your item qualifies, contact us before sending it back.

Exchange Requests

To keep exchanges simple and help avoid inventory delays, HAVCERONA™ generally handles exchanges as two separate transactions.

Recommended Process

  1. Request a return for the original item.

  2. Follow the return instructions provided by our customer service team.

  3. Place a new order for your preferred size, color, or replacement item.

This method allows you to secure available inventory without waiting for the original return to complete.

European Union Customers

Where applicable, customers located in the European Union may have additional cancellation or withdrawal rights under consumer protection laws.

Eligible EU customers may generally have the right to withdraw from certain online purchases within 14 days, subject to applicable exceptions and legal requirements.

Returned items should normally remain unused, unworn, and in their original condition.

Any statutory rights available to EU consumers apply independently of additional rights voluntarily offered under the HAVCERONA™ return policy.

Refund Processing

Once an eligible return arrives and has been inspected, we will review the item and notify you of the outcome.

If approved:

  • The refund will normally be issued to the original payment method

  • Processing may take up to 10 business days after approval

  • Banks and payment providers may require additional time before the funds appear on your statement

Shipping charges, return shipping costs, or other fees may not be refundable unless required by applicable law or the return is caused by an error on our part.

If more than 15 business days have passed after you receive confirmation that your refund was approved, please contact:

service@havcera.com

Return Shipping

Return shipping instructions will be provided after your return request has been reviewed.

Please use the return destination and shipping instructions supplied by our customer care team.

Do not send merchandise to a corporate, billing, or other address unless that address has specifically been provided to you for your approved return.

Customers may be responsible for return shipping costs unless:

  • The item arrived damaged

  • The wrong product was sent

  • The return results from a fulfillment error

  • Applicable consumer law requires otherwise

Original Shipping Charges

Original delivery charges are generally non-refundable unless:

  • Your complete order was incorrectly fulfilled

  • The product arrived damaged or defective

  • Applicable law requires reimbursement

Refund eligibility may vary depending on the circumstances of the order.

Late or Missing Refunds

If an approved refund has not appeared yet:

  • Check your payment account again

  • Contact your bank or credit card issuer

  • Allow for normal payment processing delays

If the refund is still missing after the expected processing period, email service@havcera.com with your order information so our team can assist.

Need Help With a Return?

We aim to make the process clear and straightforward.

HAVCERONA™
Operated by Lulu’s Fashion Lounge Holdings, Inc.

Customer Care:
service@havcera.com

Please contact us before returning merchandise so we can provide the correct instructions for your order.

HAVCERONA™ — Comfortable shopping, from order to return.